
faq
How long does shipping take?
Total Delivery Time: 4–7 Business Days
- Order Cutoff: 5:00 PM PST
- Processing Time: 1–2 business days (Monday–Friday)
- Delivery Time: 3–5 business days (Monday–Friday)
Multiple Warehouses: Some products ship from different warehouses and may arrive separately with individual shipping times calculated at checkout.
Order Tracking: You'll receive email confirmations when your order is placed, when it ships (with tracking information), and when it's delivered.
What is your return policy?
Return Window: 30 days from purchase date
Condition: Items must be unopened and in original condition
How to Return: Contact our customer service team at help@tinystepsbaby.shop to initiate a return
Refund Processing: Refunds are processed within 5-7 business days after we receive your return
Shipping: Return shipping is the customer's responsibility unless the item is defective
For questions about returns, reach out to us at help@tinystepsbaby.shop or call +1 (559) 785-3328
What payment methods do you accept?
We accept credit/debit cards, PayPal, and Shop Pay through our secure checkout.
How do I track my order?
ou'll receive a tracking number via email once your order ships from our supplier.
What if I receive a defective item?
Contact us within 7 days at help@tinystepsbaby.shop with photos. We'll send a replacement or full refund at no cost to you.
How can I contact customer service?
Email: help@tinystepsbaby.shop | Phone: +1 (559) 785-3328 | Hours: Mon-Fri, 9 AM-5 PM EST