Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Welcome to the Tiny Steps Baby FAQ page! Here, you'll find answers to some of the most common questions we receive from our customers. If you can't find the information you're looking for, feel free to contact us directly.

1. What payment methods do you accept?

At Tiny Steps Baby, we accept the following secure payment methods:

  • PayPal
  • Credit and Debit Cards (Visa, Mastercard, American Express, Discover)
  • Shop Pay
  • Other payment methods available through Shopify Payments

Your payment is securely processed through encrypted payment gateways.

2. What is your shipping policy?

As a reseller working with Shopify Collective suppliers, shipping times vary by supplier and product:

  • Order Processing Time: 1-3 Business Days (varies by supplier)
  • US Delivery Time: 5-7 Business Days after processing (Standard Shipping)
  • UK Delivery Time: 7-14 Business Days after processing
  • Shipping Carriers: Varies by supplier (USPS, UPS, FedEx, and other trusted carriers)
  • Shipping Locations: United States and United Kingdom

Shipping costs are calculated at checkout based on your location and selected products. For complete details, see our Shipping Policy.

3. How can I track my order?

Once your order ships from our supplier, you will receive a shipping confirmation email with tracking information. You can track your package directly through the carrier's website using the provided tracking number.

4. What should I do if my package is lost?

If your package is marked as delivered but you have not received it, please:

  • Verify the shipping address
  • Check all possible delivery locations (neighbors, mailroom, porch, etc.)
  • Contact the carrier with your tracking number for further assistance

If the package is declared lost, please email us at help@tinystepsbaby.shop with your order number, and we will work with our supplier to assist you with a replacement or refund.

5. How long will it take to receive my order?

For US Orders:

  • Processing Time: 1-3 Business Days
  • Standard Delivery: 5-7 Business Days after processing
  • Total Time: Approximately 6-10 business days

For UK Orders:

  • Processing Time: 1-3 Business Days
  • International Delivery: 7-14 Business Days after processing
  • Total Time: Approximately 8-17 business days

You will receive a tracking number once your order ships from our supplier.

6. Do you ship internationally?

Currently, Tiny Steps Baby ships to the United States and United Kingdom. International shipping availability may vary by product and supplier.

7. What do I do if I received a defective or incorrect item?

If you received a defective, damaged, or incorrect item, please contact us within 7 days of delivery at help@tinystepsbaby.shop. We will work with our supplier to issue a replacement or full refund. Please include a photo of the item when contacting us.

8. Can I return a product?

Yes, we offer returns within 30 days of delivery. The product must be in new, unopened condition and in its original packaging. Please contact our customer support team at help@tinystepsbaby.shop to initiate the return process. See our Refund Policy for complete details.

9. Who pays for return shipping?

Return shipping is the customer's responsibility, unless the return is due to an error on our part or our supplier's part (e.g., defective or incorrect item).

10. How long does it take to process a refund?

Once we receive and verify your return, we will process your refund within 5-7 business days to the original payment method you used for your purchase.

11. What should I do if I haven't received my tracking number yet?

Orders are generally processed and shipped within 1-3 business days by our suppliers. After your order ships, tracking numbers may take 1-2 business days to appear in the carrier's system. Please check your spam or junk folder for the confirmation email if it has been longer than expected.

12. Why is my tracking number showing as invalid?

Sometimes, a tracking number may show as invalid before the package has been scanned into the carrier's system. Try checking the tracking status after a few hours or the next business day. You can track your package directly through the carrier's website.

13. Can I modify or cancel my order?

Orders can only be modified or canceled within a short window after placement, as long as they have not yet been processed or shipped by our supplier. Please contact us immediately at help@tinystepsbaby.shop or call us at +1 (559) 785-3328 for assistance.

14. Will my order arrive in multiple packages?

If your order contains products from multiple suppliers, items may ship separately and arrive at different times. You will receive separate tracking information for each shipment.

15. How do you handle customer privacy?

We respect your privacy and are committed to protecting your personal information. We do not sell, rent, or share your personal data with third parties for marketing purposes. For more details on how your personal data is collected, used, and safeguarded, please refer to our Privacy Policy.

16. How can I contact customer support?

For any inquiries or assistance, you can reach our customer support team:

Email: help@tinystepsbaby.shop
Phone: +1 (559) 785-3328
Address: 20280 Old Town Rd, Tehachapi, California 93561, United States

Operating Hours:
Monday to Friday: 9:00 AM - 5:00 PM EST
Saturday & Sunday: Closed

If you have any other questions, feel free to reach out! We're here to help and ensure your shopping experience with Tiny Steps Baby is as smooth as possible.